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Privacy Policy

The Law Offices of Frank J. Santomauro, LLC and Attorney Frank J. Santomauro are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at 570-342-7787 or by visiting https://fjsantolaw.com/contact or writing us at:  The Law Offices of Frank J. Santomauro, LLC, 142 South Main Avenue, Scranton, PA 18504.

This Privacy Policy governs the privacy policies and practices of our website, https://fjsantolaw.com. Please read our Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with us.

We last updated our Privacy Policy on January 1, 2020.

CONTROLLER, PROCESSOR, AND DATA PRIVACY OFFICER

This privacy notice is issued on behalf of The Law Offices of Frank J. Santomauro, LLC.  The words “we”, “us”, “our”, or “Frank J. Santomauro” in this privacy notice refer to The Law Offices of Frank J. Santomauro, LLC which is responsible for processing your data and is the controller and responsible party for this website.

Our Data Privacy Officer can be reached via:

Please allow us the opportunity to resolve any issue or concern you may raise about our website or our use of your information. While the vast majority of our legal services and representations are rendered within the United States of America, if you live or work in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) gives you the right to lodge a complaint with a supervisory authority where you work, normally live, or where any alleged violation of data protection laws occurred.  We would, however, appreciate the chance to deal with  issues to your reasonable satisfaction if you contact us in the first instance.

INFORMATION WE COLLECT

As a visitor, you can browse our website to find out more about our website. You are not required to provide us with any personal information as a visitor.

We collect your personal information when you contact us via our contact form or are invited to register with us (“User”), when you express an interest in obtaining information about us or our legal services, when you participate in activities on our website site such as live chat or otherwise contacting us.

Generally, you control the amount and type of information you provide to us when using our website. The personal information that we collect depends on the context of your interaction with us and the website, the choices you make and the services and features you use. You have no obligation to use these features of our website. If you choose to provide us with personal information by submitting a contact form on our website, we may use that information to contact you. We may also use your voluntarily submitted personal information to keep you informed of law firm news and events, but only if you are provided the opportunity to opt out of that type of use (see OPT-OUT RIGHTS section, below). We will seek your affirmative consent before using your personal information for any purpose other than those described in this policy.

Personal Data We Will Collect
Personal Data We May Collect Depending on How You Have Instructed Us

Payment Information. If you retain the law firm, you may have the option to pay retainer and legal fees, invoices, and other such legal costs or expenses through our payment processor, LawPay, who provide their own privacy policy (https://lawpay.com/terms/privacy/). All payment information is securely stored by our payment processor and we do not have access to your sensitive information, such as credit card number or security code.

Legal Information. We do not collect legal information directly on our website. Clients may have the option to share legal information and documents through a link on our website that connects clients to a third-party law firm management software (Practice Panther) used by our firm, who provide their own privacy policy (https://www.practicepanther.com/privacy/).  While our website is secure, we do not recommend that you share confidential information about yourself, the opposing party in your legal matter or any aspect of your legal matter in general either via our contact form or live chat that may expose you to civil or criminal liability.

HOW AND WHY WE USE PERSONAL DATA

We will only use your personal data when the law allows us and we have a proper reason to do so, such as:

Most commonly, we will use your personal data in the following circumstances:

The table below (Table PDF) explains the purpose for which we use or process your personal data and our reasons for doing so:

[table id=4 /]

LEGAL UPDATES, SERVICES, PROMOTIONS AND OFFERS

We may use your personal data to send you updates (by email, text message, telephone or regular mail) about legal updates and developments that might be of interest to you and/or information about our services, including offers, promotions or new services.  We
have a legitimate interest in processing your personal data for promotional purposes (see above “How and why we use your personal data”). This means we do not usually need your consent to send you promotional communications.

We will always treat your personal data with the utmost respect and never share it with other organizations for marketing purposes, except that we, on occasion, may share information with third party partners for the purposes of hosting events. Outside of hosting events, we will get your express opt-in consent before we share your personal data with any company outside of The Law Offices of Frank J. Santomauro, LLC.

DISTRIBUTION OF COLLECTED INFORMATION

We will not disclose, without your consent, personal information collected about you, unless we are required to do so by law. In certain limited circumstances, and in compliance with applicable laws, we may share personal information with government authorities or others as required to
protect the firm or certain third parties; or as otherwise required for compliance with applicable law or legal process. We will not distribute or sell personal information to third-party organizations.

AUTOMATICALLY COLLECTED INFORMATION

When you use our website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our website. Such information is typically considered non-personal information. We also collect the following:

COOKIES

Our website uses “Cookies” to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to personalize the content that you see on our website. Most web browsers can be
set to disable the use of cookies. However, if you disable cookies, you may not be able to access some functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

THIRD PARTY TRACKING TOOLS

We also use third party tracking tools to improve the performance and features of our website. These third-party tracking tools are designed to collect only non-personal information about your use of our website. However, you understand that such tools are created and managed by
parties outside our control. As such, we are not responsible for what information is captured by such third parties or how such third parties use and protect that information.

LOG INFORMATION

We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our website, if any, as well as the name of the website to which you’re headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and
computer operating system. We use all of this information to analyze trends among our website visitors to help improve our website.

HOW LONG PERSONAL DATA IS STORED

We will keep your personal data after we have finished advising, representing, or acting for you. We will do so for one of these reasons:

  1. to respond to any questions, complaints or claims made by you or on your behalf;
  2. to show that we treated you fairly;
  3. to keep records required by law.

We will not retain your data for longer than necessary for the purposes set out in this policy. When it is no longer necessary to retain your personal data, we will delete it. In some circumstances you can ask us to delete your data: see Your Legal Rights for further information.

We may anonymize your personal data so that it can no longer be associated with you for research or statistical purposes.  If we do that, we may use this information indefinitely without further notice to you.

PERSONAL DATA STORAGE LOCATION

Information may be held at our offices and those of our third-party agencies, service providers, representatives, and sometimes agents as described above (see “LEGAL UPDATES, SERVICES, PROMOTIONS AND OFFERS”).

We are based in the United States or America and many of our third-party agencies, service providers, representatives, and agents are based in the United States of America.  If you
are from the European Union or European Economic Area, processing of your personal data will involve a transfer of data outside the European Union or European Economic Area.  We ensure protection is afforded to your data by ensuring at least one of the following
safeguards is implemented:

Please contact our Data Privacy Officer (see above) if you want further information on the specific mechanism used by us when transferring your personal data out of the EU or EEA.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized manner.  In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and who are subject to a duty of confidentiality.

Where we are legally required to do so, we will notify you and any applicable regulator of a data breach, if it does occur despite our measures to prevent it.

WEBSITE USER/VISITOR RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

OPT-OUT RIGHTS

You have the right to opt out of receiving promotional communications at any time by contacting us by email, mail, or using the ‘unsubscribe’ link in emails.